At Dean Crown, we want you to feel confident in your purchase. Because our business includes retail hats, bulk orders, custom work, and event services, our return policy varies by order type. Please review the terms below carefully before making a purchase.
By placing an order with Dean Crown, you agree to the return, exchange, and final sale terms outlined below.
1. Retail Returns (1–11 Hats)
We accept returns on retail orders of 1–11 hats within 30 days of delivery. To be eligible for a return, the item must be unworn, unused, in original condition, with tags attached, and returned in its original packaging. Proof of purchase is required.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Once your return is received and inspected, approved refunds will be issued to your original payment method.
Retail return requirements: Returns must be requested within 30 days of delivery. Hats must be unworn, unused, tagged, and in original condition.
2. Exchanges
Because hats are highly size-sensitive, we encourage exchanges whenever possible instead of returns. Exchanges help ensure you get the right fit while keeping inventory moving efficiently.
Dean Crown may allow one size exchange per eligible retail order, subject to product availability. Exchange items must be unworn, unused, and in original condition with tags attached.
Return shipping for the original item is the responsibility of the customer unless the item arrived damaged, defective, or incorrect. Dean Crown reserves the right to limit or deny exchanges that do not meet policy requirements.
3. Bulk Orders (12+ Hats)
All bulk orders of 12 or more hats are final sale. Because bulk inventory is often ordered, prepared, or allocated specifically for larger purchases, we do not accept returns or exchanges on bulk orders.
The only exception is if items arrive damaged, defective, or incorrect. Any issue with a bulk order must be reported within 7 days of delivery and must include clear photos and order details for review.
4. Custom Orders
All custom orders are final sale. This includes, but is not limited to, branded hats, personalized pieces, ribbon selections, patches, chains, event-specific builds, packaging add-ons, and any other made-to-order or customized work.
Because custom items are created specifically for the customer and cannot be resold as standard inventory, Dean Crown does not accept returns, refunds, or exchanges on custom orders unless the item arrives damaged or incorrect.
5. Hat Bar & Event Services
Deposits for Hat Bar bookings and event services are non-refundable. Event dates are reserved in advance, and deposits secure your place on our calendar.
Rescheduling may be allowed with advance written notice, subject to availability. We recommend requiring at least 7 days’ notice for any reschedule request.
Final payments for Hat Bar services, event builds, and related bookings are non-refundable unless otherwise stated in a signed service agreement.
6. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us within 7 days if your item arrives damaged, defective, or if you receive the wrong item. Claims submitted after that period may not be eligible for review.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
If your claim is approved, Dean Crown will determine the appropriate remedy, which may include a replacement, store credit, or refund.
7. Non-Returnable Items
The following items are not eligible for return or exchange:
- Bulk orders of 12 or more hats
- Custom, branded, or personalized items
- Hat Bar and event service deposits or final payments
- Sale items, promotional items, or marked-down merchandise
- Gift cards
- Items that have been worn, used, altered, or returned without tags
8. Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method.
Please note that your bank or credit card provider may take additional time to process and post the refund.
Original shipping charges are non-refundable unless the return is due to an error on our part or an approved damaged/defective item claim.
9. How to Start a Return or Report an Issue
To request a return, exchange, or report a damaged or incorrect item, please contact us before sending anything back. Returns sent without prior approval may not be accepted.
10. Policy Updates
Dean Crown reserves the right to update or modify this Return Policy at any time. Any changes will take effect immediately upon posting to the website. Continued use of the site and purchase of products or services after updates are posted constitutes acceptance of the revised policy.
